Shipping policy

Shipping Policy

At Lice Doctors Australia, we strive to ensure your orders are delivered quickly and reliably. Please review our shipping policy for important information about our process.

1. Shipping Methods

1.1. All orders are shipped using Australia Post, offering reliable and efficient delivery across Australia.
1.2. At checkout, you can choose between:

  • Standard Post: Affordable, reliable delivery with typical delivery times of 3-7 business days depending on your location.
  • Express Post: Faster delivery, typically within 1-3 business days for metro areas.

2. Order Processing

2.1. Orders are processed within 1-2 business days from the time of purchase. During peak periods or sales, processing times may increase slightly.
2.2. Once your order is packed and shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

3. Shipping Costs

3.1. Shipping costs are calculated at checkout based on your chosen shipping method and delivery location.
3.2. Occasionally, we may offer free shipping promotions, which will be clearly advertised on our website.

4. Delivery Times

4.1. Delivery times are estimates provided by Australia Post and may vary due to factors outside of our control, such as weather or postal delays.
4.2. We are not responsible for delays caused by the courier or external circumstances.

5. Incorrect Shipping Information

5.1. Please ensure your shipping details are accurate at checkout. We cannot be held responsible for delays or failed deliveries due to incorrect or incomplete addresses.
5.2. If you notice an error in your shipping information, contact us immediately at [Insert Contact Details] so we can attempt to correct it before dispatch.

6. Lost or Damaged Parcels

6.1. If your order is lost or damaged during transit, please contact us as soon as possible. We will work with Australia Post to resolve the issue and ensure you receive your items.
6.2. Claims for lost parcels must be made within 14 days of the estimated delivery date.

7. International Shipping

7.1. We do offer international shipping to selected countries, including Hong Kong, the USA, the UK, New Zealand, and Canada. Shipping rates and delivery times will vary depending on the destination and will be calculated at checkout.

7.2. Customs and Import Duties

  • International orders may be subject to customs duties, taxes, or import fees upon arrival in your country. These charges are the responsibility of the customer and are not included in the shipping costs.
  • We recommend checking your country’s import regulations before placing an order to avoid any unexpected charges or delays.

7.3. Delivery Times

  • Estimated delivery times for international shipping are as follows:
    • Hong Kong, New Zealand: 6-9 business days.
    • USA, UK, Canada: 7-10 business days.
  • Please note that delays may occur due to customs processing or other unforeseen circumstances.

7.4. Tracking

  • All international orders include tracking information. You will receive a tracking number once your order has been shipped so you can monitor its progress.

7.5. Restrictions

  • Certain products may not be available for shipping to specific countries due to local regulations. If your order cannot be fulfilled for this reason, we will contact you to discuss alternatives.

7.6. Support for International Customers

  • If you have questions about shipping to your location, or if your country is not listed above, please contact us for further assistance.

8. Questions About Shipping

For any questions about your order or shipping options, please contact us at +61 414 806 994 or our website chat.